Terms of Service

1. About Tablori

Tablori is operated by the legal entity registered in Spain that publishes this website at www.tablori.com (the "Platform", "we", "us"). The Platform enables hotel concierges (and shared "front office" accounts) to discover restaurants, send booking requests on behalf of hotel guests, and track the lifecycle of those bookings. Restaurants receive, confirm, decline, modify, or contest those bookings. Tablori is not a party to the underlying meal contract between the restaurant and the guest.

2. Eligibility and accounts

Tablori is intended for professional users only: hospitality staff acting in a business capacity. By creating an account you represent that you are at least 18 years old and that you have authority to bind your employer (hotel or restaurant) to these Terms.

Accounts are personal to the staff member and may not be shared, except for the dedicated shared "front office" account which is designed for that purpose. You are responsible for keeping your password confidential and for all activity carried out under your account.

New restaurant and hotel accounts require administrator approval before they can use the Platform. Tablori may refuse, suspend, or terminate any account that breaches these Terms, at its discretion.

3. Roles and obligations

Concierges and front-office users undertake to: (a) only book on behalf of genuine hotel guests; (b) provide accurate guest details (first name, last initial, party size, time); (c) honour confirmed bookings or notify the restaurant of cancellations promptly.

Restaurants undertake to: (a) respond to booking requests within the configured deadline (auto-decline applies otherwise); (b) honour confirmed bookings unless impossible due to force majeure; (c) keep menu, opening hours, average spend and no-show fee policy accurate and up to date; (d) mark each booking as seated or no-show after the meal date.

Hotel administrators undertake to: (a) keep their staff list accurate; (b) revoke access for departing employees; (c) provide accurate billing details.

4. Booking lifecycle

A booking moves through the following states: pending → confirmed or declined → seated or no-show. Some restaurants offer "instant book" time slots that auto-confirm without manual approval.

Bookings can be cancelled by the concierge before confirmation, by the guest via a unique cancellation link, or by the restaurant after confirmation with a reason. The party that cancels is responsible for notifying the others through the Platform.

5. Fees and invoicing

Tablori charges restaurants a billable fee per seated guest, summarised on each booking detail page. The current rate appears in restaurant invoices. Concierges who book seated guests earn a fixed commission per guest, paid through the hotel.

Invoices are issued monthly to restaurants (platform fee + commission) and to hotels (concierge payouts). Spanish VAT (IVA 21%) is added where applicable. Payment is due within the term stated on the invoice.

Bookings that result in no-show, cancellation, or that are not yet marked seated do not generate platform fees or concierge commissions. Pax contests and min-spend disputes may adjust the billable amount as described below.

6. No-show, late confirmation, contests and disputes

No-show: restaurants may mark a booking as no-show within 48 hours of the booking date. If the restaurant has configured a no-show fee and the guest provided card details, Tablori may charge that fee on the restaurant's behalf via Stripe. The charged amount is limited to the restaurant's published policy.

Late confirmation: persistent late responses by a restaurant trigger an in-app warning and may result in suspension from the Platform.

Pax contest (guest count): restaurants may contest the party size within 48 hours of the booking date. The first three contests per calendar month from a given restaurant are auto-accepted; further contests are queued for administrator review.

Min-spend dispute: restaurants may claim the actual spend fell below the agreed minimum within 48 hours. The first such dispute per calendar month is auto-resolved with a reduced fee; further disputes are queued for administrator review.

Tablori's administrator decision on any contested or disputed booking is final for billing purposes; the underlying commercial dispute between the restaurant and the guest remains a matter between those parties.

7. Restaurant late-cancellation policy

When a restaurant cancels a CONFIRMED booking, a late-cancellation fee may apply based on how much advance notice was given before the reservation time. This fee compensates Tablori and the hotel concierge for the lost service opportunity and is separate from the standard platform fee.

The schedule is fixed and applied automatically when the restaurant clicks "Cancel" in the dashboard:

• 12 hours or more notice — no fee.

• Between 6 and 12 hours notice — no fee (logged for analytics only).

• Between 3 and 6 hours notice — 50% of the standard platform fee × guest count.

• Less than 3 hours notice, or cancellation after the reservation time — 100% of the standard platform fee × guest count.

Late-cancellation fees appear as a separate line on the restaurant's monthly invoice, referencing the affected booking and the notice given. They do not apply to bookings cancelled by the guest, the concierge, or by Tablori support.

A restaurant disputing a late-cancellation fee (for example, force majeure) may contact support@tablori.com within 7 days of the invoice date. Tablori's decision on the dispute is final for billing purposes.

8. Payments and Stripe

Card capture for no-show fees, where used, is processed by Stripe. By providing card details you also accept Stripe's own terms (stripe.com). Restaurants may connect their own Stripe Connect account to receive no-show fees directly. Otherwise, Tablori receives the funds and remits them to the restaurant in the regular billing cycle.

9. Acceptable use

You agree not to: (a) book on behalf of anyone other than a genuine hotel guest; (b) submit false guest names or party sizes; (c) attempt to manipulate ratings, fees, contests, or disputes; (d) probe, scan, or attack the Platform; (e) reverse engineer the service; (f) use the Platform in violation of any applicable law including consumer protection, anti-money-laundering, or data protection law.

Tablori may suspend or terminate accounts that violate these rules and, where appropriate, refer matters to law enforcement.

10. Intellectual property

Tablori, the Platform, its brand assets and source code remain the exclusive property of the operator. You retain ownership of the content you upload (menus, photos, restaurant descriptions) and grant Tablori a worldwide, royalty-free licence to host, display, and translate that content for the purpose of operating the Platform.

11. Service availability and disclaimer

The Platform is provided on an "as is" and "as available" basis. We make commercially reasonable efforts to maintain uptime but do not guarantee uninterrupted or error-free service. Tablori is not responsible for the conduct of restaurants, hotels, concierges or guests; the meal contract is between the restaurant and the guest.

12. Limitation of liability

To the maximum extent permitted by law, Tablori's aggregate liability for any claim arising out of or related to the Platform is limited to the fees paid to Tablori by the affected account in the 12 months preceding the event. Tablori is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or goodwill.

Nothing in these Terms excludes liability that cannot be excluded under applicable law (for example, fraud or wilful misconduct).

13. Termination

You may close your account at any time by contacting support@tablori.com. We may suspend or close any account that breaches these Terms or that has been inactive for an extended period. Upon termination, outstanding invoices remain payable and these Terms continue to apply to any pre-existing obligations.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified by email to account holders at least 14 days before they take effect. Continued use of the Platform after that date constitutes acceptance.

15. Governing law and dispute resolution

These Terms are governed by the laws of Spain. The parties submit to the exclusive jurisdiction of the courts of the city where the Tablori operator is registered, except where mandatory consumer-protection law grants a different forum to the user.

16. Contact

Questions about these Terms: support@tablori.com.